At SISNAR, we care deeply about the quality of every piece we create.
Because each item is crafted upon order, this Return & Refund Policy is designed to be clear, fair, and transparent.
This policy applies exclusively to orders delivered within Australia.
🔁 Returns & Refunds
All SISNAR products are made especially for you once an order is placed.
For this reason, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Personal preferences related to fit, style, or color
We strongly encourage customers to review size charts and product descriptions carefully before completing a purchase.
✅ Damaged or Defective Items
If your order arrives damaged, defective, or with a printing issue, we will gladly offer a replacement or refund at no additional cost.
To be eligible:
- You must contact us within 7 days of receiving your order
- Clear photos showing the issue must be provided
Once the issue is reviewed and approved, we will arrange a replacement or refund as quickly as possible.
📦 Incorrect Orders
If you receive an item that differs from what you ordered, please notify us within 7 days of delivery.
We will correct the issue promptly.
🚫 Items Not Eligible for Return or Refund
We are unable to accept returns or issue refunds for:
- Incorrect size chosen by the customer
- Items that have been worn, washed, or damaged after delivery
- Normal wear and tear
- Requests submitted after the 7-day reporting period
♻️ Thoughtful Production
All SISNAR products are crafted upon order to reduce waste and ensure quality.
This approach allows us to focus on thoughtful production rather than mass manufacturing.
📩 Contact Us
If you have any questions about this Return & Refund Policy or experience an issue with your order, please contact us at:
info@sisnar.com
We’re always here to help.